TL;DR
UGREEN has opened preorders for the SynCare Indoor Cam ID500 Pro, a 4K indoor camera that works with the company’s HomeAgent hub. The camera is listed as a campaign add-on for $89 at an early-bird price, compared with a stated $149 retail price; delivery timing and the final availability of features across Matter platforms remain unclear.
UGREEN has opened preorders for the SynCare Indoor Cam ID500 Pro, a Matter-certified indoor camera being offered as an add-on to the company’s HomeAgent hub through its official crowdfunding campaign. The camera is listed at an early-bird price of $89, against a stated retail price of $149, and is designed to route recordings to HomeAgent for local storage rather than onboard video storage.
The ID500 Pro is specified with an 8-megapixel sensor and 4K HDR video. Its 4mm, F1.6 lens is paired with 8x digital zoom and what UGREEN describes as starlight night vision. A motorized base supports 360-degree panning and 111-degree tilt, with automated motion tracking intended to keep people and pets in view. The camera connects over dual-band 2.4GHz and 5GHz Wi-Fi 6 and takes power through USB-C at 5 volts and 2 amps.
Other listed features include a physical privacy shutter, two-way audio and mounting options for a desk, wall or ceiling. The source report says the camera is Matter-certified to version 1.5.1. Certification documents cited by the report describe support for video streaming, audio transmission and clip recording through Matter, along with controls for pan, tilt and zoom, presets, night vision, HDR, image flipping and status-light brightness. The report also says the camera can expose motion and focus-zone events to compatible Matter platforms.
UGREEN positions the HomeAgent as the camera’s local storage and processing hub. The report says HomeAgent runs UGOS Pro and handles video, baby-cry alerts and keyword-based event summaries in the home. It also describes voice commands for checking live camera status and retrieving event history. The base HA100 hub is listed at $799 for early backers, with a $50 reservation deposit, compared with a stated $1,599 retail price; the HA100 Pro is listed at $2,699. The same campaign lists outdoor camera add-ons, the OD600 Pro at $159 and the OD800 Pro at $199.
A Local Hub Shapes the Camera Offer
The preorder pairs a camera with a separately priced local hub, rather than presenting the ID500 Pro as a standalone cloud-connected device. That arrangement matters to buyers weighing where recordings are kept and whether they want footage and event processing to depend on a subscription or an external service. UGREEN’s described model places storage and AI processing in the home, but it also means the advertised local workflow is tied to buying and setting up HomeAgent.
The camera’s Matter controls could give owners a way to manage selected features through supported smart home platforms, while its local recording system remains centered on UGREEN hardware. Matter certification does not, by itself, establish that every camera function works identically in every platform. Buyers will need to check platform support and UGREEN’s product documentation for the capabilities available in their setup.
4K indoor security camera with pan tilt zoom
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From Certification to Campaign Preorders
The preorder follows UGREEN’s recent Matter certifications for a broader smart home lineup that includes HomeAgent and two security cameras, according to the source report. Certification filings provide technical information about supported Matter features; the campaign listing is the current route described for reserving the products. The report identifies the ID500 Pro as an indoor camera and lists the OD600 Pro and OD800 Pro as outdoor camera add-ons.
The product enters a market where camera support for Matter is still developing. The report says several brands, including Eve, TP-Link, Xthings and Ezviz, have announced plans or products in this area, while releases have been delayed or slowed. It characterizes Aqara as the only currently available option on the global market, a market assessment attributed to the report rather than a complete inventory of every regional product. It also points to Home Assistant’s rollout of native Matter camera support as a reason the timing may matter to users of open smart home platforms.
“The filing describes the ID500 Pro as running on the Matter 1.5.1 specification.”
— Matter Alpha report, citing UGREEN and CSA certification materials
Delivery and Platform Support Remain Open
The source material does not state when campaign orders are expected to ship, how long the early-bird prices will remain available, or whether the reservation deposit is refundable. It also does not provide full terms for the crowdfunding campaign or confirm when the products will be sold through ordinary retail channels.
Although the report cites Matter certification documents and lists extensive controls, real-world availability may depend on the smart home platform and its software version. The supplied information does not identify which platforms support every listed control at launch, nor does it detail how HomeAgent’s AI features work, what data they process, or whether all functions require a hub. Those points should be checked against current UGREEN documentation before purchase.
Campaign Orders and Product Rollout
UGREEN’s next step is fulfilling reservations and campaign orders, but the material supplied does not give an estimated shipping date or a retail launch schedule. Buyers considering the camera will need to review the campaign page for current pricing, deposit conditions, availability and delivery terms, then confirm that their preferred Matter platform supports the controls they expect to use. Further details on shipping and compatibility would clarify how the preorder offer translates into a working setup.
Key Questions
How much does the UGREEN ID500 Pro cost?
The campaign lists the camera as an $89 early-bird add-on, compared with a stated $149 retail price. The supplied report does not say how long the offer will last.
Does the ID500 Pro need the HomeAgent hub?
UGREEN’s described setup routes recordings to the HomeAgent hub, and the camera is offered as an add-on to it. The supplied information does not clarify whether all camera functions are available without HomeAgent.
What Matter features are listed for the camera?
The report says certification documents list video and audio support, pan-tilt-zoom controls and presets, plus settings such as night vision, HDR and image flipping. Actual support can vary by platform.
When will preorder units ship?
No delivery date is included in the source material. Check the official UGREEN campaign page for current shipping estimates and reservation terms.
Source: rss
